AAXIS

Application Support Engineer

AAXIS

full-time

Posted on:

Location Type: Hybrid

Location: Pune • India

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Tech Stack

CloudDNSFirewallsLinuxTCP/IP

About the role

  • Interact directly with end customer for ecommerce application support
  • Work via ticketing, Teams, Phone call, PagerDuty etc.
  • Ability to acknowledge, assure and debug issues in production and non-production ecommerce systems based on well defined Runbooks.
  • Keeping Runbooks and systems documentation up to date as new issues arrive
  • Proactively monitor system to detect issues before end-customer does
  • Think reliability and build tools and processes for more stable systems
  • Work with core development team (L3) to escalate new types of issues
  • Capture and share weekly and monthly KPIs on support tickets

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or related field preferred.
  • Good working knowledge of Linux
  • Proven experience application support role preferably for ecommerce systems
  • Good understanding of multi-tier software architectures that have web-servers, application servers and Databases.
  • Good knowledge of APIs and API security
  • Good knowledge of Cloud infrastructure, cloud certifications a big plus
  • Knowledge of DevOps
  • Familiarity with network protocols, TCP/IP, DNS, DHCP, CDNs, Firewalls etc.
  • Excellent troubleshooting and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to collaborate with global teams across time zones.
  • Good customer service and communication skills.
  • Good analytical and reasoning abilities.
  • Results oriented; desire to succeed.
  • Ability to establish credibility and trust.
  • Ability to collaborate with teams yet able to be independent and prioritize key activities.
  • Passionate in technology and ability to dive into different areas to support the company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Linuxapplication supportmulti-tier software architectureAPIsAPI securitycloud infrastructureDevOpsnetwork protocolsTCP/IPDNS
Soft Skills
troubleshootingproblem-solvingcommunicationinterpersonal skillscollaborationcustomer serviceanalytical abilitiesresults orientedcredibilityindependence
Certifications
cloud certifications