Customer Support

• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Branch Customer Service and Sales Representative

Center Support Specialist

Client Support Specialist

Business Relationship Support Specialist – Credit Execution Middle Office

Licensed Customer Service Representative