Branch Customer Service Representative
AAA
full-time
Posted on:
Location Type: Office
Location: Raleigh • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Greet our customers and provide peace of mind by servicing their needs
- Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products
- Generate leads, update members on travel and insurance specials, and provide travel information
- Respond to customer inquiries and refer to senior staff or agent when appropriate
- Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
- Provide administrative support to the travel and/or insurance sales staff during peak periods
- Conduct outbound promotional calls for insurance and/or travel products
- Other duties as assigned
Requirements
- High School Diploma or equivalent
- Working in a customer focused environment
- Providing customer focused service and timely solutions to problems
- Microsoft Office applications
- Taking personal responsibility in seeking solutions to problems
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership
- Discounts, perks, and rewards and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
cashieringpayment processinglead generationcustomer serviceadministrative supporttravel product salesinsurance product salesremittance processingcomplaint resolutionmulti-tasking
Soft skills
customer focusproblem solvingpersonal responsibilitycommunicationprioritizationinterpersonal skillsadaptabilityteamworktime managementconflict resolution
Certifications
High School Diploma