Roadside Assistance Territory Manager

AAA

Roadside Assistance Territory Manager managing contractor relationships for AAA members in Eastern Pennsylvania. Grow and manage delivery of Roadside Assistance services while ensuring compliance with quality standards.

Posted 7/10/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $52,663 - $98,477 per yearWebsite

About the role

Key responsibilities & impact

Grow and manage contractor relationships to ensure delivery of Roadside Assistance that meets or exceeds Quality Standards
Work closely with local contractors who assist AAA members with Emergency Roadside Assistance
Gathers information/documentation to assist management in determination of eligibility for Roadside Assistance (RA) participation
Handles or assists in the on-boarding of successful RA candidates after management approval
Responsible for protecting the AAA brand by managing use of the logo at approved facilities and ensuring compliance throughout the lifecycle of the relationship.
Provides RA facilities with guidance to improve efficiencies and reduce costs
Conducts training sessions on RA procedures and program standards for approved facilities and their employees
Works closely with the Member Relations Department to investigate and make decisions to resolve member complaints within established departmental standards

Requirements

What you’ll need

Bachelor’s Degree; equivalent experience may be considered in lieu of degree
4+ years’ experience in account or vendor management, business consultation, or business ownership role; or 8+ years’ experience in a dispatch role; or 5+ years’ experience in a fleet supervisory role that includes working with vendors/service providers/drivers.
Experience in complaint handling and arbitration techniques.
Valid driver’s license and good driving record.

Benefits

Comp & perks

Paid Time Off accrual beginning day one + 8 Paid Holidays!
401(k) plan with a company match of up to 7%
Robust Healthcare Coverage including Medical, Dental and Vision Insurance, and Free Life Insurance
Flexible Spending Accounts for Dependent Care, Health Care and Medical Care.
Employee Assistance and Wellness Programs to promote work-life balance and be a guidance resource for Physical, Financial, Mindfulness and Community health.
Tuition reimbursement
Free AAA Premier Level Membership and Discounts

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementBusiness ConsultationDispatch ExperienceFleet SupervisionEligibility Determination

Soft Skills

Problem SolvingCommunicationInterpersonal Skills

Certifications

Valid Driver's License