Automotive Service Advisor

AAA

Automotive Service Advisor serving as key connection between customers and in-shop technicians. Responsible for scheduling, reviewing services, and ensuring customer satisfaction.

Posted 7/9/2026full-timeMidlothian • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and knowledge of automotive technology, ensuring effective communication with customers and technicians. Capable of managing repair orders, scheduling appointments, and monitoring service progress while adhering to industry standards.

Highest-signal resume keywords

Customer ServiceAutomotive Technology KnowledgeRepair Order ManagementSales ExperienceASE Service Advisor Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Repair Order ManagementAutomotive Technology KnowledgeAppointment SchedulingCost Estimation CommunicationInspection Monitoring

Soft Skills

Customer CommunicationTeam CoordinationProblem SolvingAttention to Detail

Tools & Technologies

Total Repair Care (TRC) Standards

Certifications & Qualifications

ASE Service Advisor CertificationValid Driver’s License

Industry Keywords

Automotive IndustryCustomer SatisfactionFast Paced EnvironmentExtended Warranty Programs

About the role

Key responsibilities & impact

Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
Review repairs and services with customers to ensure a complete understanding of the services performed.
Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
Note the name and time of approval for all repair/service orders and any additional costs.
Distribute work to all shop technicians while monitoring progress and accuracy of each job.
Supply information on request to technicians, as needed.
Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

Requirements

What you’ll need

High School Diploma or equivalent
Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record
Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians
ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
Valid Driver’s License.
Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
Authorized to work in the USA.

Benefits

Comp & perks

Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE!