Claim Support Assistant I

AAA

Claims Support Assistant with ACG supporting customer claims processes via phone and administrative duties. Leveraging problem-solving skills in a hybrid work environment with potential remote work.

Posted 7/6/2026full-timeDetroit • Missouri • 🇺🇸 United StatesJunior💰 $18 - $21 per hourWebsite

About the role

Key responsibilities & impact

Provide support to the Claim department by completing intermediate level tasks that require an understanding of claim or business functions and processes and the organization and workflow for one or more claim lines of business and multiple claim systems.
Review and interpret facts in a claim-oriented context to assign claims based on pre-established business rules.
Receive inbound and make outbound customer phone calls to resolve claims needs.
Resolve assignment conflicts and issues as needed.
Communicate effectively with others in a work environment and with the public.
May be assigned tasks normally handled by the Claim Support Processor or Claims Support Assistant II when necessary.
Process Total Loss paperwork including information on towing and storage expenses, submitting title procurement referrals to our vendor, and setting up vehicle movement from current location to salvage vendor for inspection.

Requirements

What you’ll need

Required Education: High School Diploma or equivalent OR One year of experience in processing, customer service or business administration
Experience in: Working with P.C. software applications
Maintaining accurate files and records
Identification, investigation, and resolution of problems
Processing transactions and posting to appropriate accounts
Organizing and prioritize multiple tasks
Communicating effectively (oral and written)
Using basic math skills
Using automated processing and computer systems
Performing data entry duties
Knowledge of: Data processing techniques
Techniques used to audit data
Business processing procedures
Skills and Ability to: Successfully complete General Claims Training
Gather data and prepare reports
Compose routine correspondence including letters and memos

Benefits

Comp & perks

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)
Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program (confidential support services).
Company-paid basic life insurance.
Optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Critical illness, accident, and pet insurance options.
401(k) plan to support long-term financial goals.
3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.
Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.
Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day.
Paid leave programs, including parental, bereavement, jury duty, and military leave.
Tuition assistance (up to $5,250 annually; 80% covered by ACG).
Professional certification support with 100% reimbursement for eligible programs.
Opportunities for career development and advancement.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data Processing TechniquesBusiness Processing ProceduresTransaction ProcessingFile MaintenanceBasic Math Skills

Soft Skills

Organizational SkillsPrioritizationOral CommunicationWritten Communication

Certifications

General Claims Training