Retail Sales Associate

AAA

Retail Sales Associate delivering exceptional service and driving sales success at AAA Club Alliance. Assisting members with travel plans and selling AAA products in a retail environment.

Posted 6/30/2026full-timeRichmond • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong sales and customer service capabilities, with effective communication skills to engage customers and promote AAA products. Proficient in navigating multiple websites and programs, with a commitment to obtaining necessary certifications such as Notary Public.

Highest-signal resume keywords

Sales ExperienceCustomer Service ExperienceEffective Communication SkillsComputer ProficiencyNotary Public Designation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesCustomer EngagementMultitaskingBasic Geography KnowledgeMembership Licensing

Soft Skills

Results-DrivenOral CommunicationWritten Communication

Tools & Technologies

Roadside Assistance SystemsCashiering SystemsIDEMIA Services

Certifications & Qualifications

Notary Public

Industry Keywords

AAA ProductsTravel PlanningMembership SalesInsurance Referrals

About the role

Key responsibilities & impact

Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Requirements

What you’ll need

Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
Notary Public designation or willingness to obtain with 6 months of employment.
Basic geography knowledge is beneficial.
High school diploma or equivalent required
Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Benefits

Comp & perks

Medical, Dental, and Vision plan options
Up to 2 weeks Paid parental leave
401k plan with company match up to 7%
2+ weeks of PTO within your first year
Paid company holidays
Company provided volunteer opportunities + 1 volunteer day per year
Free AAA Membership
Continual learning reimbursement up to $5,250 per year
And MORE!