Claims Team Manager – Subrogation Auto

AAA

Claims Team Manager overseeing claims activities in the automotive sector within the claims unit. Managing a team, ensuring compliance, and delivering excellent customer service standards.

Posted 6/29/2026full-timeLincoln • Connecticut, Massachusetts, Rhode Island • 🇺🇸 United StatesMid-LevelSenior💰 $92,600 - $123,600 per yearWebsite

About the role

Key responsibilities & impact

This management position serves as an instrumental component of the day to day activities within the claims unit.
Primary functions include coordinating, directing, and overseeing claims activities of a team(s).
Key accountabilities include leadership, support, and coaching to ensure compliance of regulatory and statutory requirements, and technical and customer service Best Practices.
Review claim files regularly for quality.
Track and monitor all statistical measures and behavioral indicators to evaluate Claims Reps performance (e.g. file review, audits, reports and complaints).
Coach and counsel employees on performance in a responsive and timely manner.
Resolve a variety of customer service issues through communication and interaction.
Implement effective ways (internal/external) to monitor and evaluate customer concerns, issues, satisfaction, and anticipate customer needs.
Manage employee recruitment and development effectively.
Identify and implement staff development and training needs to support an effective succession plan.
Lead meetings in collaboration with unit management to communicate goals with direct reports and reinforce/monitor behavior that furthers technical and customer service performance expectations.
Maintain knowledge of current industry developments and best practices.
Participate in committees and projects that will support the organization's goals and objectives.

Requirements

What you’ll need

Bachelors Equivalent combination of education and experience
Preferred 4-6 years Automotive Claims handling
Required 1-3 years Supervisory
Advanced organizational, planning and delegation skills critical.
Advanced oral and written communication skills necessary.
Advanced interpersonal skills essential.
Ability to effectively lead change required.
Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required.
Chartered Property Casualty Underwriter - Insurance Institute of America Preferred.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Claims HandlingStatistical AnalysisFile ReviewAuditingReport Generation

Soft Skills

Advanced Communication SkillsInterpersonal SkillsOrganizational SkillsPlanning SkillsCoaching Skills

Certifications

Chartered Property Casualty UnderwriterValid Driver's License