Call Center Representative, Spanish Bilingual – Roadside Assistance

AAA

Call Center Representative assisting AAA members with emergency roadside services while maintaining high customer satisfaction. Working remotely with bilingual support in English and Spanish for AAA.

Posted 6/16/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues.
Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
Maintain a compassionate and composed demeanor, especially during high-intensity calls.
Relay critical information to the internal and external teams to expedite the dispatching process.
Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service.
Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.

Requirements

What you’ll need

Prior customer service experience.
Call Center experience is preferred.
Bilingual skills in English and Spanish, are required.
Ability to provide excellent customer service and thrive in a high-volume call environment.
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress.
Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens.
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicecall center experiencebilingual skillsadvanced computer skillsmulti-tasking skillsGPS systemstraffic safety rules

Soft Skills

excellent communication skillsempathycompassioncomposed demeanorcollaborative teamworkability to thrive in high-volume environment

Certifications

High School diplomaGED