Call Center Representative – Roadside Assistance

AAA

Call Center Representative providing emergency roadside assistance for AAA members. Handling calls, documenting details, and collaborating for effective service.

Posted 6/9/2026full-timeRemote • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $21 per hourWebsite

About the role

Key responsibilities & impact

Field incoming calls from members requiring emergency roadside assistance
Understand the nature of the member’s distress
Maintain a compassionate and composed demeanor
Relay critical information to internal and external teams
Work collaboratively with the team to ensure smooth operation
Succeed in a structured environment where performance goals are set

Requirements

What you’ll need

Prior customer service experience
Call Center experience is preferred
Bilingual skills, especially in Spanish, are a plus
Excellent communication skills, both verbal and written.
Empathy and a strong desire to help those in distress
Advanced computer and multi-tasking skills
Comprehensive understanding of maps, GPS systems, and traffic safety rules.
Proficiency in Microsoft Teams and Outlook.
High School diploma, GED or equivalent.

Benefits

Comp & perks

Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experiencebilingual skillsadvanced computer skillsmulti-tasking skillsmaps understandingGPS systemstraffic safety rulesMicrosoft TeamsMicrosoft Outlook

Soft Skills

communication skillsempathydesire to helpcompassionate demeanorcomposed demeanorcollaborative workperformance goal orientation

Certifications

High School diplomaGED