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About the role
Key responsibilities & impact- Serves as a primary point of contact for assigned Clubs when business needs, process concerns, service issues, or opportunities for support are identified.
- Coordinates meetings with internal subject matter experts, business teams, and support groups that may have a role in evaluating or resolving the issue.
- Facilitates discussions between Clubs and internal stakeholders to ensure the issue, desired outcome, responsibilities, and next steps are clearly understood.
- Tracks action items, commitments, timelines, risks, and follow-up needs to help keep work moving toward resolution.
- Provides updates to Club stakeholders and internal leadership regarding progress, barriers, decisions, and next steps.
- Documents key issues, decisions, outcomes, and best practices that may support future Club engagements or process improvements.
- Builds and maintains strong working relationships with Club executives, business leaders, internal subject matter experts, and cross-functional support teams.
Requirements
What you’ll need- Bachelor’s degree in business administration, management, marketing, communications, or a related field; or an equivalent combination of education and relevant experience.
- Five (5) or more years of experience in business consulting, client relationship management, account management, strategic partnerships, business development, client services, or a related client-facing advisory role.
- Experience supporting multi-stakeholder client relationships, business reviews, account planning, issue coordination, or consulting engagements preferred.
Benefits
Comp & perks- Eligible for participation in AAA, Inc.'s Annual Incentive Plan
- Competitive compensation based on market data, internal equity, and the skills and requirements of the position
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business consultingclient relationship managementaccount managementstrategic partnershipsbusiness developmentclient servicesissue coordinationconsulting engagements
Soft Skills
communicationrelationship buildingfacilitationproblem-solvingorganizational skillsstakeholder management
Certifications
Bachelor’s degree
