Claims Unit Manager – Catastrophe

AAA

Claims Unit Manager at AAA ensuring compliance and quality in claims management. Leading a team and recruiting talent across multiple business lines and states with a focus on service-driven success.

Posted 6/3/2026full-timeCoppell • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $120,500 - $160,800 per yearWebsite

About the role

Key responsibilities & impact

Ensure all claims within the unit meet or exceed quality and regulatory requirements
Regularly review appropriate claim files for quality and monitor results of all audits, performance reports and customer survey data
Ensure corrective actions are taken to correct deficiencies
Recruit and develop people
Effectively oversee/participate with the management team in employee recruitment to ensure appropriate staffing
Identify and implement staff development and training need to support an effective succession plan
Timely and responsive employee coaching and performance counseling
Travel as needed throughout the Auto Club Enterprises footprint - estimated 25%

Requirements

What you’ll need

Four-year degree or commensurate experience highly desirable
Homeowner and Auto Claims leadership experience 5 + years preferred
Technical experience includes 7 to 10 years of claims handling
Strong organization skills, planning and delegation
Strong communication skills are a must as well as excellent interpersonal skills
A valid driver’s license with safe driving records required.

Benefits

Comp & perks

Annual bonus performance incentive program
Company paid pension plan
Career opportunities across multiple business lines and states
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

claims handlingquality assuranceregulatory complianceperformance reportingauditingstaff developmentemployee coachingperformance counseling

Soft Skills

organizationplanningdelegationcommunicationinterpersonal skillsleadership

Certifications

valid driver’s license