Senior Manager, Digital Experience Delivery – Personal Lines Insurance

AAA

Senior Manager overseeing digital experience delivery for personal lines insurance at CSAA Insurance Group. Leading product management team and ensuring high-quality service across platforms.

Posted 5/22/2026full-timeRemote • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, South Carolina, Washington • 🇺🇸 United StatesSenior💰 $160,155 - $213,550 per yearWebsite

About the role

Key responsibilities & impact

This role is a business product people leader in a business‑led, technology‑enabled delivery model.
The Senior Manager is accountable for end-to-end execution of agent and member digital sales and service experiences within CSAA personal lines, ensuring consistent, high-quality delivery across distribution channels.
This people leader owns delivery outcomes, experience quality, driving digital experience innovation through emerging technologies, and KPI performance within their domain, translating enterprise strategy into executable roadmaps and results.
The role leads a team of Product Managers and ensures alignment across cross-functional partners to deliver business outcomes.
The Senior Manager operates with significant autonomy in execution and prioritization, while aligning to broader strategic direction.
Success requires strong leadership in a matrixed environment and the ability to drive clarity, accountability, and results across stakeholders.

Requirements

What you’ll need

Bachelor's degree in related area (Marketing, business, or a related field) or an equivalent combination of education and experience.
8+ years of increasingly responsible product management experience.
Proven ability to lead others directly or indirectly, as demonstrated through 3-5+ years of leading teams, enterprise-wide programs, or large cross-functional programs.
Strong knowledge of personal lines product and project management, customer experience, financial drivers of product profitability/pricing, distribution, rating/underwriting, forms, rules, coverages, the P&C industry, competitors, legislative and DOI regulations, and strategic planning.
Solid understanding of end-to-end business processes and enabling technologies, with ability to connect execution to outcomes.
Strong financial and analytical skills tied to product performance.
Proven ability to lead execution across cross-functional teams and deliver measurable outcomes.
Strong strategic thinking with a focus on execution and results.
Robust experience with communicating and presenting to senior executives.
Demonstrated ability to manage priorities, trade-offs, and delivery risk.
Adapt way of influencing different partners and collaborators (internal and external), recognizing unique needs/motivation.

Benefits

Comp & perks

total compensation package
annual bonus eligibility for most roles
401(k) with a company match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementdigital salescustomer experiencefinancial analysisproject managementstrategic planningKPI performanceemerging technologiesend-to-end business processesproduct profitability

Soft Skills

leadershipcommunicationstrategic thinkingaccountabilityresults-orientedinfluencingprioritizationcollaborationclarityrisk management

Certifications

Bachelor's degree