Branch Customer Service Representative

AAA

Customer Service Representative providing sales and support services at AAA The Auto Club Group in Columbia, SC. Responsible for promoting products, customer satisfaction, and handling transactions.

Posted 5/20/2026full-timeColumbia • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Promote ACG products and services
Promote customer satisfaction
Participate in office events to help generate revenue by improving member awareness of products
Greet customers and provide peace of mind by servicing their needs
Provide sales and support services to members including greeting, servicing, and selling membership, travel products and (some) banking products
Generate leads, update members on travel and insurance specials, and provide travel information
Respond to customer inquiries and refer to senior staff or agent when appropriate
Provide cashiering services to members which includes taking and processing payments for insurance policies, travel and sale of tickets, and travel money products
Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
Provide administrative support to the travel and/or insurance sales staff during peak periods
Conduct outbound promotional calls for insurance and/or travel products
Other duties as assigned

Requirements

What you’ll need

Education: High School Diploma or equivalent
Work Experience: Working in a customer focused environment
Providing customer focused service and timely solutions to problems
Microsoft Office applications
Taking personal responsibility in seeking solutions to problems
Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Benefits

Comp & perks

Medical, dental and vision benefits
401k Match
Paid parental leave and adoption assistance
Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
Paid volunteer day annually
Tuition assistance program, professional certification reimbursement program and other professional development opportunities
AAA Membership Discounts, perks, and rewards and much more

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

cashieringsalescustomer servicelead generationadministrative supportproblem solvingmulti-taskingprioritization

Soft Skills

customer focuscommunicationresponsibilityconflict resolution

Certifications

High School Diploma