Strategic Program Manager II

AAA

Strategic Program Manager II leading complex, cross-functional initiatives at CSAA Insurance Group. Seeking experienced individual to influence outcomes and manage portfolio-level projects.

Posted 5/20/2026full-timeRemote • California, Louisiana, South Carolina, Virginia, Washington • 🇺🇸 United StatesSeniorLead💰 $144,450 - $192,550 per yearWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Lead complex, cross-functional programs with high business impact
Own planning, governance, risk management, stake-holder alignment, and execution tracking
Partner with senior leaders to translate strategy into actionable programs
Lead and manage program activities to ensure timely and successful completion, providing strategic direction and oversight
Establish operational objectives and work plans and delegate assignments as appropriate
Develop and maintain comprehensive program plans, including scope, timelines, and resource allocation, ensuring alignment with organizational goals
Implement strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results
Oversee the execution of multiple complex projects, ensuring they are aligned with program goals and objectives
Manage interdependencies and integration across projects, ensuring seamless coordination and delivery
Create scalable mechanisms, templates, rhythms, and operating models for program execution
Communicate clearly with executives, business owners, and technical teams
Establish and monitor key performance indicators to measure program success
Use these metrics to drive performance improvements and ensure program objectives are met
Regularly review and adjust critical metrics to align with evolving program goals
Implement quality assurance processes to ensure that project deliverables meet the required standards and specifications
Capture and share lessons learned and best-practices across projects to promote continuous improvement and knowledge sharing within the organization
Establish a knowledge repository for future reference
Address and resolve conflicts that arise within the program, ensuring that issues are managed effectively and do not impact program success
Implement conflict resolution strategies to maintain a collaborative work environment
Develop and deliver comprehensive program reports to senior management, providing insights into program performance, risks, and opportunities
Ensure transparency and accountability in program reporting
Encourage innovation within the program, identifying opportunities for process improvements and implementing new approaches to enhance program outcomes
Foster a culture of continuous improvement and innovation
Provide training and development opportunities for project managers and coordinators, ensuring they have the skills and knowledge needed to succeed
Mentor and guide junior program managers to build a strong talent pipeline
Serve as a thought-leader in program management, contributing to the development of best-practices and standards with the COE and portfolio management office
As appropriate, manage relationships with external vendors and suppliers, ensuring that their contributions align with program goals and deliver value to the organization
Negotiate contracts and manage vendor performance
Identify and manage program risks, interdependencies, and develop and implement mitigation strategies
Monitor the status of risks throughout the program and inform key audiences
Conduct regular risk assessments and update risk management plans
Manage program budgets and financial forecasts, ensuring cost-effectiveness and alignment with financial goals
Monitor financial performance and make necessary adjustments
Ensure adherence to budgets and financial targets.
Partners closely with our change management leaders/practitioners to align on change management deliverables needed to drive adoption and readiness

Requirements

What you’ll need

10+ years project management principles and methodologies obtained by assisting/coordinating mid-scale projects
10+ years Program/Project delivery experience
Experience in personal lines insurance required, with specific exposure to auto and homeowners lines of business
Bachelor's degree in related area or an equivalent combination of education and experience
PMP/PMI certification or equivalent experience as a program manager for 5+years
Experience leading large, ambiguous, cross-functional programs
Demonstrated ability to influence senior stakeholders
Strong executive communication and decision-framing skills
Experience improving program management practices or operating mechanisms
Ability to mentor peers or lead through influence
Strong judgment, ownership, and comfort operating independently
Experience managing competing priorities across multiple teams or portfolios
Advanced organizational and multitasking skills
Advanced analytical and critical thinking abilities
Ability to manage medium to large programs with moderate complexity
Proficiency in stakeholder management and executive reporting

Benefits

Comp & perks

total compensation package
annual bonus eligibility for most roles
401(k) with a company match

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementproject managementrisk managementbudget managementperformance metricsquality assurancestakeholder managementchange managementanalytical skillsmultitasking

Soft Skills

executive communicationinfluencedecision framingmentoringjudgmentownershipindependenceorganizational skillsconflict resolutioninnovation

Certifications

PMPPMI