Bi-Lingual Customer Service Representative – Spanish/English

AAA

Customer Service Representative handling emergency roadside service requests for AAA members. Providing support in a call center environment with emphasis on high-quality customer service and communication skills.

Posted 5/6/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $19 per hourWebsite

About the role

Key responsibilities & impact

Responds to member/customer requests for emergency road service in a call center environment
Provides basic information regarding Emergency Road Service benefits
Communicates with contractors to provide information regarding member location
Enters data into database and documents all relevant details
Notifies member of estimated time of arrival and name of contractor
Recognize, promote and process membership sales opportunities

Requirements

What you’ll need

High school diploma or equivalent
6 months of Customer Service Experience
Ability to navigate a PC and/or automated processing system
Reading and comprehending various Customer Care service tools
Performing mathematical calculations
Telephone etiquette
Basic Computer skills
North American geographical relationships
Strong communication skills
Strong written communications skills
Effective listening skills

Benefits

Comp & perks

401k Match
Medical
Dental
Vision
PTO
Paid Holidays
Tuition Reimbursement
Corporate Incentive Program
Complimentary AAA membership
Employee Referral Bonus
Employee recognition program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entrymathematical calculationscustomer service

Soft Skills

communication skillswritten communication skillseffective listening skillstelephone etiquette

Certifications

high school diploma