AAA

Membership Sales and Service Representative

AAA

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $17 per hour

Job Level

Junior

About the role

  • Under general supervision, receives, responds to, and handles incoming telephone calls with occasional outbound calling to members in a professional, friendly, and courteous manner.
  • Utilize Selling skills to build the Member relationship/experience while maximizing information and sales opportunities.
  • Through consultation, cross-sells appropriate club products using expertise, listening skills, member information, job and product knowledge, and the next best opportunity platform to maximize sales.
  • Consistently demonstrates positive service attitude to members by accurately and courteously explaining policies and procedures.
  • Handle, resolve, and process all membership enquiries through first call resolution.
  • Sell new memberships, upgrades whenever possible to increase base growth.
  • Act as contact for membership sales through direct mailings and marketing promotions.
  • Assist members through consultation, giving verbal and written email information including directions, attractions, hotels, State parks, weather conditions, road closures, member information, discounts, and rewards program.
  • Complete Triptik requests; assist in auto vacation planning, etc.

Requirements

  • High school diploma or equivalent
  • Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
  • Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.
  • Basic knowledge of PC navigation, Internet usage, sending and receiving emails, toggling between applications, and other skills and computer knowledge is required.
  • Must have excellent communication skills and good customer service skills
  • Must have soft sell skills and be able to multitask.
  • Ability to set up computer equipment and troubleshoot minor connectivity issues.
  • Preferred: 1-2 years of customer service.
  • Advanced computer skills.
  • Prior sales experience.
Benefits
  • Hourly rates starting at $16.75, depending on experience
  • Overtime earning potential at time and a half the hourly wage
  • Fully paid training
  • Medical, dental, and vision benefits
  • 401k with employer match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company-paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program, and other professional development opportunities
  • AAA Membership Discounts, perks, rewards, and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesPC navigationInternet usageemail communicationmultitaskingtroubleshootingcomputer skillsconsultationcross-selling
Soft Skills
communicationcustomer servicesoft sell skillslistening skillspositive service attitudeprofessionalismcourtesyrelationship buildingproblem-solvingadaptability
Certifications
state licenses for selling Auto Club Group products