AAA

Branch Customer Sales & Service

AAA

full-time

Posted on:

Location Type: Office

Location: Charlotte • North Carolina • United States

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Salary

💰 $19 - $22 per hour

About the role

  • Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
  • Generate leads, update members on travel and insurance specials, and provide travel information
  • Respond to customer inquiries and refer to senior staff or agent when appropriate
  • Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
  • Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
  • Provide administrative support to the travel and/or insurance sales staff during peak periods
  • Conduct outbound promotional calls for insurance and/or travel products
  • Other duties as assigned

Requirements

  • High School Diploma or equivalent
  • Working in a customer focused environment
  • Providing customer focused service and timely solutions to problems
  • Microsoft Office applications
  • Taking personal responsibility in seeking solutions to problems
  • Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
Benefits
  • Medical, dental and vision benefits
  • 401k Match
  • Paid parental leave and adoption assistance
  • Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
  • Paid volunteer day annually
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities
  • AAA Membership
  • Discounts, perks, and rewards and much more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cashieringpayment processinglead generationcustomer serviceadministrative supportoutbound callingproblem solvingmulti-taskingprioritization
Soft Skills
customer focuscommunicationresponsibilitycomplaint resolution
Certifications
High School Diploma