Retail Sales Leader
AAA
full-time
Posted on:
Location Type: Office
Location: Naples • Florida • United States
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Salary
💰 $105,186 - $163,634 per year
Job Level
About the role
- Drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography
- Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives
- Develop and implement annual sales and captive channel operation strategies and initiatives
- Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations
- Execute business plans designed to grow, protect and diversify relationships with current and potential customers
- Participate in and/or support corporate-wide initiatives
- Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
- Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
- Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
- Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand
Requirements
- Valid driver’s license – with satisfactory MVR
- Currently hold or able to attain and maintain appropriate State Property & Casualty Insurance licenses within timeframe designated by ACG leadership
- May be required to attain appropriate State Life Insurance Sales licenses within timeframe designated by ACG leadership
- Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products
- High School Diploma or equivalent
- Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
- Proven track record of developing, implementing and monitoring annual sales and operational strategies necessary to exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives)
- Demonstrating effective issue identification and resolution techniques
- Managing operations, annual budgets and expenses to include implementing successful workforce management structures/resource allocation (Captive Agent Channel only)
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales strategiesoperational strategiesbudget managementprocess workflow improvementsperformance monitoringcustomer satisfaction objectivesP&L managementworkforce managementresource allocationissue resolution techniques
Soft Skills
leadershipteam buildingmotivational skillstrust buildingdecision makingcommunicationconsultingagent managementperformance managementstrategic thinking
Certifications
State Property & Casualty Insurance licenseState Life Insurance Sales license