Commercial Auto Claims Adjuster
AAA
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, California, Colorado, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, South Carolina, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $25 - $28 per hour
Job Level
Junior
About the role
- Contacts insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
- Explains claims process, next steps, and outcomes to involved parties.
- Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
- Takes inbound calls from customers and maintains an inventory of pending claims.
- Conducts coverage and liability investigations.
- Advises customers of available benefits, coverages, and liability outcomes.
- Coordinates and oversees the claims process; keeping customers informed.
- Ensures compliance that specific state regulations and/or policy provisions is completed with needed file documentation and appropriate correspondence.
Requirements
- High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
- Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
- Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
- Must meet work from home requirements including internet speeds and designated workspace.
- Ability to type 30 wpm.
Benefits
- Total compensation package
- Performance bonus
- 401(k) with a company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims investigationclaims negotiationclaims settlementcoverage investigationliability investigationcustomer servicebasic mathtyping 30 wpm
Soft skills
communicationorganizationcustomer coordinationnegotiation
Certifications
Adjuster license