AAA

Call Center Representative – Roadside Assistance

AAA

full-time

Posted on:

Location Type: Remote

Location: Remote • Virginia • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $19 - $21 per hour

Job Level

Junior

About the role

  • Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues
  • Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately
  • Maintain a compassionate and composed demeanor, especially during high-intensity calls
  • Relay critical information to the internal and external teams to expedite the dispatching process
  • Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service
  • Succeed in a structured environment where performance goals are set and measured, driving member satisfaction

Requirements

  • Prior customer service experience
  • Call Center experience is preferred
  • Bilingual skills, especially in Spanish, are a plus
  • Excellent communication skills, both verbal and written
  • Empathy and a strong desire to help those in distress
  • Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens
  • Comprehensive understanding of maps, GPS systems, and traffic safety rules
  • Proficiency in Microsoft Teams and Outlook
  • High School diploma, GED or equivalent
Benefits
  • Health coverage for medical, dental, vision
  • 401(K) saving plan with company match AND Pension
  • Tuition assistance
  • PTO for community volunteer programs
  • Wellness program
  • Employee discounts (membership, insurance, travel, entertainment, services and more!)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experiencebilingual skillsadvanced computer skillsmulti-tasking skillsGPS systemstraffic safety rules
Soft skills
communication skillsempathycompassioncomposed demeanorteam collaborationperformance-drivenmember satisfaction
Certifications
High School diplomaGED