Customer Support

• Provide advanced technical support to end-users, resolving complex hardware, software, and network issues
• Manage and maintain end-user IT infrastructure, including Windows and Mac workstations, tablet computers, and smartphones
• Monitor system performance and troubleshoot issues to ensure high availability and reliability
• Implement and manage software updates, patches, and desktop configuration changes
• Collaborate with other departments to understand and address their IT needs
• Develop and maintain documentation for IT processes, procedures, and system configurations
• Conduct regular system audits and generate reports on system performance and security
• Assist in the planning and execution of IT projects, including system upgrades and migrations
• Provide training and support to staff on new technologies and systems
• Ensure compliance with organizational policies and industry regulations

Technology Support Specialist

Customer Support Supervisor

Customer Service Representative

Customer Care Professional

Customer Service Representative I