Customer Support

• Promote ACG products and services, and promote customer satisfaction
• Greet customers and provide peace of mind by servicing their needs
• Provide sales and support services to members including greeting, servicing, and selling membership, travel products and (some) banking products
• Generate leads, update members on travel and insurance specials, and provide travel information
• Respond to customer inquiries and refer to senior staff or agent when appropriate
• Provide cashiering services to members
• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
• Provide administrative support to the travel and/or insurance sales staff during peak periods
• Conduct outbound promotional calls for insurance and/or travel products
• Other duties as assigned

Branch Customer Service & Sales Representative

Center Support Specialist

Client Support Specialist

Business Relationship Support Specialist – Credit Execution Middle Office

Licensed Customer Service Representative