Program Manager
AAA
full-time
Posted on:
Location Type: Hybrid
Location: Costa Mesa • California, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $106,200 - $156,400 per year
Job Level
Mid-LevelSenior
Tech Stack
GuidewirePMP
About the role
- Develops and implements strategic plans for development, improvement and distribution of program
- Responsible for implementing program enhancements to ensure member value and relevance
- Responsible for development of programs, developing program goals, developing and coordinating implementation of partners and enhancements to programs, developing and managing growth/penetration, managing monthly forecasts, managing the program revenue, and managing partner relationships to maximize performance and relevance of the program
- Provides informed hand-off to Education, Training & Development for training requirements to Communications for internal awareness and member facing updates; and to Information Systems for technology and applications support for the claims program(s)
- Monitors program performance metrics, including claims cycle time, ROI, severity, member satisfaction, retention, and operational efficiency
- Researches industry trends, regulatory changes, and competitive benchmarks to recommend improvements that support AAA’s claims strategy and objectives
- Conducts market and competitive research in order to effectively evaluate marketing plans and goals, and to develop optimum sales/service/distribution effectiveness
- Negotiates and manages outside vendor contracts and partner relationships to ensure partner engagement and to provide value to partners as well
- Evaluates, develops and oversees plans to enhance distribution strategies to achieve program objectives
- Reports findings and recommendations to senior management
- Works with teams of Business Stakeholders and Product Owners to ensure claims program objectives are met
Requirements
- Bachelors Equivalent combination of education and experience Preferred
- 4-6 years of Project management or program management experience required; Claims or Insurance industry experience preferred
- Experience with Agile is preferred
- 1-3 years Management/Supervisory experience is Preferred
- Guidewire ClaimCenter or PolicyCenter experience preferred
- Agile Certifications preferred
- Advanced ability to compile, analyze, and interpret statistical data required
- Independent leader and represents Club with partners
- Demonstrated experience in project management required. (PMP Preferred)
- Advanced ability required to define and lead implementation of new processes
- Requires advanced ability to coordinate and control major projects
- Requires advanced ability to communicate clearly and effectively at all levels of the organization– both verbally and in writing
- Requires ability to lead, present, and represent club with business CEO’s, Presidents, or marketing executives
- Advanced organization, planning, and problem resolution skills required
- Advanced computer skills with Excel, Word, and PowerPoint
- Advanced ability to compile, analyze and interpret statistical data required.
Benefits
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprogram managementAgilestatistical data analysisprocess implementationvendor managementclaims managementmarket researchdistribution strategiesperformance metrics
Soft skills
leadershipcommunicationorganizationplanningproblem resolutionindependent leadershipnegotiationteam collaborationpresentationstakeholder engagement
Certifications
Agile CertificationsPMP