Provides general administrative support to legal secretaries, paralegals, and attorneys, and/or to the Legal Operations function
Monitors and coordinates responses to incoming emails to office/department mailbox(es)
Scans and distributes hard copy incoming mail not handled by the assigned Business Services Center (BSC), including files from digital media
Handles outgoing mail requests, including certified mail and overnight services
Processes approved vendor and outside counsel invoices for payment in claims administration system (CAS), ensuring accurate records of payments made, including manual checks and coordinating with others to resolve issues when needed
Requests addition of new vendors in CAS as needed
Handles disposition of closed files, including preparation for offsite storage and scanning when needed and updating file records in matter management system
Requests files from offsite storage, ensuring eventual return to offsite storage when needed and disposition updates in system when needed
Helps maintain digital library and any onsite print titles
Assists with ordering, delivery and/or set up of catering needs for onsite meetings and events
Ensures shared spaces are orderly and well-stocked
Monitors and maintains general supply levels, ordering office supplies for office or individual use when needed
Prepares assigned workspaces for new hires and assists with onboarding
Litigation operations duties include: Answering phone calls to main office number
Coordinating conference room reservations as needed
Handling service calls for office equipment as needed
Adding legal contact details to litigation knowledge management system for additional updates by others
Downloading deposition transcripts and other records from vendor portals and uploading to matter in document management system
Scanning hard copy legal documents and uploading to matters in document management system
Preparing hard copy documents and digital files when requested, including reordering pages, Bates stamping, and redacting
Assisting with incoming and outgoing file transfers via Dropbox, including transfer of digital files to outside counsel
Other related projects and duties as assigned
Legal operations duties include: Routing time-sensitive documents received by agent for service of process to designated recipients throughout the company
Logging incoming records requests from multiple sources and routing to others for handling
Preparing certifications of insurance policies and other records
Assisting with routine division and/or department communication
Submitting approved invoices to A/P for payment via Coupa
Generating claim prints and adding to litigation matters and combined PDFs when needed
Other related projects and duties as assigned
Requirements
High school diploma or equivalent
3 or more years of experience at a law office, corporate legal department, or comparable experience
Familiar with legal and insurance terminology and concepts
Demonstrates a strong work ethic and dependability
Strong customer service skills and ability to maintain a positive working relationship with clients, attorneys, and support staff
Comfortable working both independently and in a fast-paced team environment
Able to work onsite 2 or more days per week and virtually otherwise, prioritizing workload appropriately
Ability to lift up to 25 lbs. of office-related equipment and supplies
Performs a variety of tasks in a timely manner with a high degree of accuracy and attention to detail
Demonstrated problem-solving and troubleshooting skills
Communicates in an effective and professional manner verbally and in writing, with strong proofreading skills and attention to detail
Comfortable making calls to and receiving calls from clients, vendors, attorneys and claims adjusters and providing information with courtesy, diplomacy and tact
Able to operate office equipment, including printers, scanners, copiers, postage machines, fax machines, and video conference technology
Types accurately at a speed of at least 45 words per minute
Benefits
total compensation package
performance bonus
401(k) with a company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.