Call Center Membership Representative – Rochester/Finger Lakes Region

AAA Western and Central New York

AAA membership representative supporting Rochester-area members remotely through service, billing, retention, and needs-based sales conversations. Handling high-volume calls while maintaining accuracy, adherence, and quality standards.

Posted 8/4/2026full-timeRemote • Williamsville • New York • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Proficient in membership services and customer inquiries, with strong problem-solving skills and the ability to navigate multiple computer systems. Demonstrates attention to detail and a commitment to compliance and quality standards in a fast-paced contact center environment.

Highest-signal resume keywords

Customer Service ExperienceSales ExperienceCall Center ExperienceProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Membership ServicesCall Handling ProceduresSystem NavigationDocumentationBilling OptionsAccount ManagementNeeds-Based ConversationsSales TechniquesCompliance StandardsHigh-Volume Environment

Soft Skills

ProfessionalismSolution-FocusedCalm Under PressureMultitaskingEffective Communication

Industry Keywords

AAA Membership BenefitsConvenience BillingProduct KnowledgeHigh School DiplomaRochester/Finger Lakes Region

Tech Stack

Tools & technologies

AzureCloud

About the role

Key responsibilities & impact

Demonstrate proficiency across membership services, ERS-related inquiries, and other applicable product offerings
Follow call handling procedures, workflows, system navigation standards, documentation, and verification steps
Resolve member inquiries accurately and efficiently using available resources and tools
Meet department standards for schedule adherence, call availability, training participation, and productivity
Educate members on AAA membership benefits, products, and services through needs-based conversations
Promote relevant AAA offerings, upgrades, and enhancements; explain pricing, features, and benefits and close sales
Explain Convenience Billing benefits, billing options, enrollment steps, and account management details
Demonstrate AAA Core Values, resolve concerns using problem-solving and first-contact resolution, and escalate issues when necessary
Maintain product and service knowledge and deliver accurate, high-quality information

Requirements

What you’ll need

Equivalent experience will be considered in lieu of degree
Competency navigating multiple computer systems and applications simultaneously while handling live member interactions
Ability to read, interpret, and apply written instructions, policies, maps, and procedural documentation
Demonstrated problem-solving skills while remaining calm, professional, and solution-focused
Ability to perform effectively in a fast-paced, high-volume contact center environment
Strong attention to detail with commitment to accuracy, compliance, and quality standards
Comfortable with needs-based conversations involving sales, retention, and billing discussions
Ability to multitask and work weekends, afternoons/evenings, and holidays as required
Ability to perform routine office tasks, operate a computer for long periods, sit, type, and communicate by phone
Must be able to lift, carry, push, and pull up to 25 lbs
High school or better required
1–2 years of customer service and/or sales experience required
Prior call center experience preferred
Must reside in the Rochester/Finger Lakes Region
This position does not offer visa sponsorship now or in the future

Benefits

Comp & perks

Medical, Dental, Life and AD&D Insurance
Flexible work schedules
Pre-Tax & Roth 401(k) plan with company match
Health Spending Accounts with company contribution & Flexible Spending Accounts
Company Paid Short-term & Long-term disability
Paid time off
Tuition reimbursement & company-paid training programs
FREE AAA membership & travel / product discounts
Paid Volunteer Time Off
Shift Differential: 2.5% for hours worked between 8p - 12a, 5% for hours worked between 12a - 6a