Travel Sales Advisor
AAA Northern California, Nevada & Utah
full-time
Posted on:
Location Type: Office
Location: Helena • Montana • United States
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Tech Stack
About the role
- Owns the relationship with the member from beginning to end of each travel related transaction.
- Sells International & Domestic vacation packages, cruises, tours, hotel, car rental, rail and air travel.
- Initiates contact with members, past customers, and community prospects to generate new business and encourage repeat business.
- Maintains minimum production goals in the following areas: Travel sales, sales of Travel Partner and proprietary products (Sojourns, AAA Vacations).
- Cross-sells products such as credits cards and membership - both independently and by collaborating with specialized team members.
- Researches, evaluates, and compares AAA Travel Partner packages to match member needs and deliver exceptional experiences.
- Stays current with world events and latest travel industry developments and trends to provide relevant information to members.
- Investigates and responds to travel-related member questions/complaints, and recommends solutions.
- Acts as a consultant, tailoring products and services to create unique and memorable vacation experiences.
- Processes and interprets travel documents for members purchasing travel products with AAA and inform them of governmental requirements.
- Handles ticketing for air, hotel, car, and rail, along with primary member servicing.
- Utilizes industry-specific systems (e.g., GDS/Apollo/Galileo) and computer applications (Google Workspace) to manage transactions.
- Applies good judgment and decision-making to identify customer needs and ensure high accuracy in all bookings.
Requirements
- Minimum Qualifications
- High school diploma or equivalent
- 3+ years of general sales experience
- Preferred Qualifications
- 3+ years of recent experience selling international and domestic travel services
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
travel salesvacation packagescruise saleshotel bookingcar rentalrail travelair travelticketingcustomer servicesales experience
Soft Skills
relationship managementcommunicationconsultative sellingproblem-solvingdecision-makingjudgmentcollaborationcustomer needs assessmentadaptabilityattention to detail