Certinia PSA Consultant
A5
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage the end-to-end implementation and configuration of Certinia PSA modules.
- Responsible for identifying and documenting business requirements.
- Proactively communicate and collaborate with external and internal stakeholders.
- Demo technical solutions for customers and users.
- Support resolution for issues that arise in testing or production.
- Responsible for identifying and delivering production enhancements related to configuration or business changes.
- Identify and communicate if solutions or requirements have gaps, are too complex, or do not match business needs.
- Communicate changes, enhancements, and modifications of business requirements to team members and other stakeholders such that issues and solutions are understood.
- Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
- Promote continuous improvement and creativity.
Requirements
- 3+ years of experience implementing Certinia PSA
- Hands-on experience in Salesforce configurations and project management
- Knowledge and/or experience in business processes and the ability to communicate and interpret business requirements.
- Experience defining and documenting requirements into well-articulated deliverables.
- Ability to run requirement sessions, demos, and scrum calls.
- Collaborative, flexible, and adaptable when working with customers and various teams.
- Strong written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
- Experience in a consulting environment, Salesforce partner experience is preferred.
- Certifications (Desirable) PSA SysAdmin Essentials, PSA Implementation Consultant Certification
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Certinia PSA implementationSalesforce configurationrequirements documentationproject managementrequirements gatheringbusiness process analysistechnical solution demonstrationproduction enhancement deliveryissue resolutioncontinuous improvement
Soft skills
collaborationflexibilityadaptabilitycommunicationproblem-solvingcreativitystakeholder engagementteamworkinterpersonal skillsanalytical thinking
Certifications
PSA SysAdmin EssentialsPSA Implementation Consultant Certification