A2MAC1 - Decode the future

Technical Account Manager

A2MAC1 - Decode the future

full-time

Posted on:

Location Type: Hybrid

Location: Munich • Germany

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About the role

  • - Manage and develop long-term relationships with strategic customers
  • - Ensure customer satisfaction, adoption, and long-term retention
  • - Act as a trusted technical advisor, translating customer needs into actionable insights
  • - Analyze customer usage data to identify risks and expansion opportunities
  • - Proactively manage customer pain points and escalation situations
  • - Collaborate closely with Sales, Engineering, and Product teams
  • - Promote the value of A2MAC1 products, analytics tools, and solutions

Requirements

  • - Bachelor’s degree in Engineering, Computer Science, Data Analytics, or a related technical field (or equivalent professional experience)
  • - Experience in Customer Success, Technical Account Management, or similar customer-facing technical roles
  • - Proven ability to manage complex, enterprise-level customer relationships
  • - Strong analytical and problem-solving skills, with the ability to interpret technical and usage data
  • - Excellent communication and stakeholder management skills
  • - Ability to work in a dynamic, international, and fast-moving environment
  • - Fluent German (native or near-native level) and fluent English are mandatory
Benefits
  • - Monthly subsidy of 50 EUR (Wellpass)
  • - Meal subsidies
  • - Work in an international environment with exciting challenges and a dynamic team spirit
  • - Team events such as B2Run, Oktoberfest, and Christmas celebrations
  • - Free fresh fruit, coffee, tea, water, and nuts
  • - Modern office, easily accessible by public transport and car
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Data AnalyticsTechnical Account ManagementCustomer SuccessAnalytical skillsProblem-solving skillsTechnical data interpretation
Soft Skills
Customer relationship managementCommunication skillsStakeholder managementCollaborationAdaptability