Customer Engagement Specialist, Inbound

A1 Garage Door Service

Customer Engagement Specialist at A1 Garage Door Services acting as liaison for customer inquiries. Managing inbound calls and providing accurate information with a focus on customer satisfaction.

Posted 4/27/2026full-timeRemote • Arizona, Colorado, Florida, Idaho, Kansas, Minnesota, Missouri, Montana, Nevada, New Mexico, North Carolina, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Wisconsin • 🇺🇸 United StatesJunior💰 $20 per hourWebsite

About the role

Key responsibilities & impact

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Keep accurate records of customer interactions and account related information

Requirements

What you’ll need

Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
A minimum of 12 months call center experience, upselling preferred
Strong phone contact handling skills and active listening
Strong knowledge of computer systems and software
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Must be able to type 40 wpm or more
Strong written and verbal communication skills
Strong reading comprehension as well as basic math skills are required
Ability to take on additional tasks as needed
Ability to pass a pre-employment drug test (not including THC) and criminal background check
Employment requires current eligibility to legally work in the United States

Benefits

Comp & perks

Medical, dental, vision, 401K
Paid Time Off
Weekly Pay
Internal Promotion opportunities
Company swag

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

call center experienceupsellingcomputer systems knowledgetyping 40 wpmbasic math skills

Soft Skills

phone contact handlingactive listeningcustomer orientationadaptabilitymulti-taskingprioritizationtime managementwritten communicationverbal communicationreading comprehension