
Live Ops Design Manager – Mobile Games
A Thinking Ape
full-time
Posted on:
Location Type: Remote
Location: Canada
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Salary
💰 CA$94,000 per year
Tech Stack
About the role
- Lead the design planning and execution of the live events and content calendar across two of our longest running games
- Collaborate closely with our Product, Creative, Community, and Engineering teams to deliver high quality live events, ensuring they run smoothly
- Design and iterate on new types of events and content, and solve interesting design challenges
- Analyze event performance using data and player feedback, and translate insights into clear design improvements
- Directly manage a small number of designers, coaching them on core design skills and live ops best practices
- Coordinate and help resolve live-ops design issues ensuring events remain stable
- Help improve team workflows, documentation, and design tools used by the team to support scalability and long term efficiency
- Stay closely connected to player sentiment, community discussions, and trends in the free-to-play mobile market
Requirements
- 5+ years of experience related to event and/or content design in free-to-play mobile games
- Strong understanding of the game mechanics, monetization, and live ops cycles in this genre
- Actively playing and interested in free to play mobile games
- Experience managing event or content schedules and coordinating with multiple disciplines
- Previous experience mentoring or managing junior designers
- Experience owning live launches and responding to real-time issues when they arise
- Strong spreadsheet skills, strong understanding of relevant free-to-play KPIs, and experience working with data and dashboards to evaluate performance and guide decisions.
- SQL query and/or Looker experience is an asset
- Experience working with customer feedback and growing game communities
- Ability to work occasional flexible hours to support team members in Europe, such as availability during earlier morning hours a few times a week (7-9am PST)
Benefits
- Flexible work schedule
- Three weeks of vacation to start
- Flexible sick days
- Generous health benefits package
- Equipment provided for home workspace
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
event designcontent designlive opsgame mechanicsmonetizationdata analysisKPI evaluationSQLLookerspreadsheet skills
Soft Skills
coachingmentoringcollaborationproblem-solvingcommunicationflexibilityteamworkleadershiporganizational skillsplayer sentiment analysis