A Thinking Ape

Live Ops Design Manager – Mobile Games

A Thinking Ape

full-time

Posted on:

Location Type: Remote

Location: Canada

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Salary

💰 CA$94,000 per year

Tech Stack

About the role

  • Lead the design planning and execution of the live events and content calendar across two of our longest running games
  • Collaborate closely with our Product, Creative, Community, and Engineering teams to deliver high quality live events, ensuring they run smoothly
  • Design and iterate on new types of events and content, and solve interesting design challenges
  • Analyze event performance using data and player feedback, and translate insights into clear design improvements
  • Directly manage a small number of designers, coaching them on core design skills and live ops best practices
  • Coordinate and help resolve live-ops design issues ensuring events remain stable
  • Help improve team workflows, documentation, and design tools used by the team to support scalability and long term efficiency
  • Stay closely connected to player sentiment, community discussions, and trends in the free-to-play mobile market

Requirements

  • 5+ years of experience related to event and/or content design in free-to-play mobile games
  • Strong understanding of the game mechanics, monetization, and live ops cycles in this genre
  • Actively playing and interested in free to play mobile games
  • Experience managing event or content schedules and coordinating with multiple disciplines
  • Previous experience mentoring or managing junior designers
  • Experience owning live launches and responding to real-time issues when they arise
  • Strong spreadsheet skills, strong understanding of relevant free-to-play KPIs, and experience working with data and dashboards to evaluate performance and guide decisions.
  • SQL query and/or Looker experience is an asset
  • Experience working with customer feedback and growing game communities
  • Ability to work occasional flexible hours to support team members in Europe, such as availability during earlier morning hours a few times a week (7-9am PST)
Benefits
  • Flexible work schedule
  • Three weeks of vacation to start
  • Flexible sick days
  • Generous health benefits package
  • Equipment provided for home workspace
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
event designcontent designlive opsgame mechanicsmonetizationdata analysisKPI evaluationSQLLookerspreadsheet skills
Soft Skills
coachingmentoringcollaborationproblem-solvingcommunicationflexibilityteamworkleadershiporganizational skillsplayer sentiment analysis