A Place for Mom

Vice President, Home Care Customer Success

A Place for Mom

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $140,000 - $190,000 per year

Job Level

Lead

About the role

  • Own retention, satisfaction, and expansion of Home Care agency partners across independent, corporate, and franchise relationships
  • Develop and execute strategies to deepen partnerships and expand share of wallet with existing agencies
  • Partner with Home Care Sales to ensure strong agency acquisition handoff and closed-loop feedback between acquisition and post-sale teams
  • Partner with Home Care Operations on the right onboarding strategy for new agency customers, associated KPIs, reporting and customer support needs to ensure new customers are set up for success
  • Establish performance targets, operating metrics, and accountability frameworks to drive growth and productivity across teams
  • Lead forecasting, planning, and budgeting in partnership with Finance and HR
  • Design and oversee compensation structures aligned to retention, expansion, and performance outcomes
  • Build, develop, and retain high-performing teams through hiring, training, coaching, and succession planning
  • Drive cross-functional initiatives to implement new systems, processes, programs, and pilot tests to improve agency experience and operational efficiency
  • Partner with Product, Technology, and Development teams to advance customer success tools and capabilities
  • Collaborate with Sales Training to shape training content and execution for customer-facing teams and people leaders
  • Represent A Place for Mom at industry and account conferences; build senior-level relationships across franchise and enterprise partners

Requirements

  • Bachelor’s degree from an accredited institution
  • 10+ years of leadership experience in account management, customer success, or related commercial functions
  • Proven ability to lead teams to consistently achieve and exceed growth and retention targets
  • Strong strategic, analytical, and problem-solving capabilities with a data-driven mindset
  • Demonstrated success building and leading high-performing, scalable teams
  • Experience managing complex customer ecosystems and driving retention and expansion across multiple customer segments
  • Ability to develop and execute clear action plans in environments with significant cross-functional dependencies
  • Track record of leading change, innovation, and process transformation in fast-paced, high-growth organizations
  • Excellent executive-level communication and presentation skills
  • Outcome-oriented leader with experience forming hypotheses, running pilots, and scaling successful initiatives.
Benefits
  • 401(k) plus match
  • Dental insurance
  • Health insurance
  • Vision Insurance
  • Paid Time Off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successstrategic planningdata analysisperformance metricsbudgetingforecastingprocess transformationtraining developmentKPI reporting
Soft Skills
leadershipstrategic thinkinganalytical skillsproblem-solvingteam buildingcommunicationpresentation skillsinnovationcross-functional collaborationoutcome orientation
Certifications
Bachelor's degree