A Place for Mom

Home Care Customer Success Manager

A Place for Mom

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $50,000 per year

Job Level

Mid-LevelSenior

About the role

  • Deliver growth for your designated portfolio of home care customers by driving conversion of referrals.
  • Build and nurture relationships with home care customers’ in-market resulting in increased customer retention and satisfaction.
  • Drive a quick ramp-up of new home care customers and accelerate their effectiveness in being able to convert A Place for Mom referrals to care.
  • Implement proven strategies to drive client activations and improve the conversion rate of A Place for Mom referrals.
  • Increase revenue by increasing monthly referral volume and upselling additional products.
  • Conduct regular review of referrals and results via call or video conference. Educate home care customers on our value, process and best practices.
  • Promote the adoption and consistent use of the Home Care Partner Portal (a free, 24/7 online reporting and lead tracking service).
  • Resolve invoice disputes fairly and equitably and communicate those results to customers in a supportive and positive manner.
  • Communicate with the home care sales team regularly regarding challenges, incentives and changes within the market.
  • Assist with maintaining the database of all home care agencies and take actions to ensure that the data is complete and accurate.
  • Other duties as assigned.

Requirements

  • Bachelor’s degree preferred
  • 3-5+ years of sales/account management experience
  • Demonstrated experience in the senior care industry or other relevant experience and willingness to learn
  • A strong track record of supporting and servicing a broad portfolio of indirect channel partners in a wide geographic area
  • Proven problem-solving abilities
  • Ability to deliver results while working in a highly independent and fast-paced environment
  • Experience working in a metrics driven environment
  • Excellent communication and presentation skills
  • Excellent customer service, coaching and training skills
  • Demonstrated ability to use tact and initiative and exercise sound discretion and make sound independent decisions, within general policy, procedural and legal guidelines
  • Ability to independently organize own work, set priorities, and meet critical time deadlines
  • Strong computer skills necessary, including Word, Excel and PowerPoint
  • Willingness to travel and attend various conferences (about 10% of the time) as needed
Benefits
  • Full benefits for full time employees which includes health, life, dental, vision, 401(k) + company match, paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
sales experienceaccount managementcustomer retentionconversion rate improvementdata managementmetrics driven environmentproblem-solvingcoaching skillstraining skillspresentation skills
Soft skills
communicationcustomer serviceindependent workorganizational skillstime managementtactinitiativediscretiondecision makingrelationship building
Certifications
Bachelor's degree