Customer Experience Agent

A.P. Moller - Maersk

Customer Experience Agent managing end-to-end shipment process and customer relationships in a global logistics leader. Collaborating with stakeholders to ensure efficient shipment handling.

Posted 7/24/2026full-timePrague • CzechiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing end-to-end shipment processes while maintaining a strong customer-centric approach. Proficient in logistics products and processes, with a focus on customer relationship management and compliance with Standard Operating Procedures.

Highest-signal resume keywords

Fluency In EnglishFluency In HungarianCustomer Relationship ManagementLogistics Products And ProcessesStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

End-To-End Shipment ManagementDocumentation PreparationKPI MonitoringIssue ResolutionCross-Sell/Up-Sell Identification

Soft Skills

Customer-Centric MindsetAttention To DetailSelf-Motivated AttitudeProblem-Solving SkillsInfluencing Skills

Industry Keywords

LogisticsForwardingStandard Operating ProceduresMulticultural EnvironmentStakeholder Coordination

About the role

Key responsibilities & impact

Manage and monitor the end-to-end shipment process.
Coordinate with various stakeholders involved in shipment handling.
Act as an orchestrator of the overall shipment flow.
Provide value to customers through effective and tailored business solutions.
Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner.
Maintain a strong customer-centric approach and proactively prevent errors.
Ensure all documentation is prepared accurately and submitted on time.
Support customer retention and identify cross-sell/up-sell opportunities.
Adhere to Standard Operating Procedures (SOPs) and internal guidelines.
Respond to enquiries promptly and escalate when needed.
Collaborate with the Commercial team to strengthen customer relationships.
Monitor KPIs and ensure compliance with customer-specific requirements.
Execute reports and additional tasks as required.

Requirements

What you’ll need

Fluency in English and Hungarian or Czech, Slovakian (depending on location).
Other second European languages would also be an advantage.
Experience in a customer-facing role, ideally in logistics or forwarding.
Good understanding of logistics products, processes, and terminology.
Proven ability to manage customer relationships and resolve issues effectively.
Strong communication, influencing, and problem-solving skills.
Ability to work in a matrix, multicultural environment.
Customer-focused mindset with attention to detail.
Self-motivated and performance-driven attitude.

Benefits

Comp & perks

This is an exciting opportunity to connect with a global organization operating in a fast-paced and international environment.
You will have the chance to build strong relationships with customers and collaborate with highly professional and diverse teams.
You will be part of a culture where you are valued, recognized, and supported in your development.