Global Client Manager – Retail & Lifestyle

A.P. Moller - Maersk

Global Client Manager responsible for strategic relationship management with Maersk's Retail & Lifestyle customers. Focus on account growth, operational improvements, and customer success metrics.

Posted 7/15/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer relationship building within the logistics and supply chain sectors, focusing on strategic growth and profitability. Proficient in developing and executing account growth plans while effectively collaborating with cross-functional teams to enhance customer success.

Highest-signal resume keywords

Account ManagementCustomer Growth StrategiesLogistics Products KnowledgeAnalytical Problem-SolvingMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Freight ForwardingSupply Chain ManagementContract LogisticsOcean FreightAir FreightGround FreightCustomer Success MetricsKPI DevelopmentAccount Profitability MonitoringCommercial Negotiations

Soft Skills

Effective CommunicationCollaborationOrganizational SkillsCustomer-Focused MindsetInfluencing Skills

Industry Keywords

LogisticsTransportationCustomer AdoptionStrategic AccountsOperational ImprovementsCross-Functional CoordinationStakeholder EngagementGrowth OpportunitiesAccount PlansEscalation Management

About the role

Key responsibilities & impact

Manage strategic customer relationships and serve as the primary point of contact across multiple levels of client organizations.
Develop and execute account growth plans that expand customer adoption of Maersk’s integrated logistics portfolio.
Identify opportunities to increase share of wallet across Ocean, Air Freight, Ground Freight, Contract Logistics, Customs Brokerage, and Supply Chain services.
Establish and maintain customer success metrics, KPIs, and critical success factors in partnership with Program Management teams.
Coordinate cross-functional resources to support customer initiatives, implementations, and operational improvements.
Monitor account profitability and support contract renewal discussions and commercial negotiations.
Resolve complex customer challenges and act as an escalation point for strategic account issues.

Requirements

What you’ll need

Bring at least 5 years of experience within freight forwarding, logistics, supply chain management, or related transportation industries.
Demonstrate strong account management skills with experience building customer growth strategies, pipelines, and account plans.
Possess broad exposure to multiple logistics products such as Ocean Freight, Air Freight, Ground Freight, Supply Chain Management, or Contract Logistics.
Apply strong analytical, organizational, and problem-solving skills to support customer growth and profitability objectives.
Communicate effectively with stakeholders ranging from operational teams through executive leadership.
Collaborate across diverse teams and influence resources that may not report directly to you.
Demonstrate proficiency with Microsoft Office applications and the ability to quickly learn new technologies and systems.
Bring a customer-focused mindset with the ability to uncover growth opportunities across existing strategic accounts.

Benefits

Comp & perks

Company Car provided to support travel needs to customer
Health Insurance: Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options to fit your needs
Paid Time Off (PTO): 15 days PTO + 4 floating holidays + 10 paid company holidays
401 (k) Retirement Savings Plan with company match
Parental leave: Paid maternity and paternity leave to support you and your family during life’s important moments
Employee Assistance Program (EAP): Free and confidential counseling, financial planning, and wellbeing resources
Professional Development: Access to in-house training, global learning platforms, and mentorship programs to support career growth