Senior Customs Client Support Associate

A.P. Moller - Maersk

Senior Associate ensuring high service quality and client satisfaction in customs operations. Liaising between clients and customs teams for efficient logistics and compliance.

Posted 6/24/2026full-timeCharlotte • New Jersey, New York, North Carolina • 🇺🇸 United StatesSenior💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a liaison between CHB Account Managers, clients, and customs brokerage operations to ensure seamless service delivery
Monitor shipment entries, identify exceptions or delays, and proactively communicate with internal teams and clients to resolve issues
Develop, maintain, and distribute performance metrics and client-facing reports using internal tools such as Customs Navigator
Support client onboarding activities, including documentation processes and operational setup
Coordinate and contribute to Quarterly Business Reviews (QBRs) with client stakeholders and internal teams
Collaborate with Account Managers on shipment tracking, entry follow-ups, and reporting to avoid service disruptions
Maintain and update SOPs while supporting compliance monitoring and staying aligned with evolving customs regulations

Requirements

What you’ll need

Minimum 5 years of experience in Customs Brokerage Operations, with strong exposure to import processes
Working knowledge of customs regulations, CBP requirements, and Partner Government Agencies (FDA, EPA, CPSC, etc.)
Strong analytical skills with the ability to manage large data sets and translate data into actionable insights
Advanced proficiency in Microsoft Excel and PowerPoint, with experience in reporting and data presentation
Strong communication skills and ability to work both independently and collaboratively across cross-functional teams

Benefits

Comp & perks

Health Insurance
Paid Time Off
401k Match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customs brokerage operationsimport processesdata analysisreportingdata presentationMicrosoft ExcelMicrosoft PowerPoint

Soft Skills

analytical skillscommunication skillscollaborationindependence