Client Program Manager

A.P. Moller - Maersk

Client Program Manager leading operational client teams at Maersk to ensure service execution and customer satisfaction. Collaborating with sales and account teams while managing key stakeholder relationships.

Posted 6/18/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $114,982 - $133,000 per yearWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Collaborate with sales and account teams to build joint account strategies, roadmaps, and growth initiatives
Lead global and regional operational client teams (Customer Experience, Delivery, and other business units) to ensure consistent service execution
Manage key customer stakeholder relationships and internal stakeholder engagement plans
Drive customer satisfaction through KPIs, Net Promoter Score (NPS), and Voice of the Customer programs
Identify and convert Value Creation ideas into initiatives that benefit both customer and company
Ensure customer KPIs are aligned with expectations and Service Level Agreements
Manage escalations and hold teams accountable to mitigate risks to business retention
Oversee operational deliverables such as Monthly and Quarterly Business Reviews
Conduct meetings on performance, strategy, projects, and growth plans
Update and maintain Standard Operating Procedures
Support capability building, knowledge sharing, and lead initiatives within Customer Program Management.

Requirements

What you’ll need

Requires a Bachelor’s degree or foreign equivalent in Business Administration or a related field
Five years (60 months) of experience in the job offered or in any position in which the required experience was gained
Five (5) years of work experience with operational management using business improvement and lean tools including RACI matrix, 5Whys, Fishbone Diagram, Failure Mode and Effects Analysis, Value Stream Mapping, Visual Kanban board, data analytics, and automation on invoice repetitive checks
Risk management including identifying risk of potential business loss, transportation delays, regulatory changes, and IT and Cyber incidents
Conducting cross-team collaboration with logistics, IT, global operations, and finance teams for shipment routing and rerouting, ERP system integration, ensuring compliance documentation is maintained, and invoice monitoring and optimization
Using Power BI and Excel to create KPI dashboards to support business reviews, for customer SLAs tracking, revenue flow optimization, and monitor on-time delivery with root-cause analysis of issues
Using Scenario modeling to quantify financial impact of shipping delays and proposing contingency plans and escalation processes.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account A.P. Moller - Maersk Website LinkedIn All Job Openings 10,000+ employees 🚗 Transport 🛍️ eCommerce Logistics
Transport
eCommerce A. P. Moller - Maersk is a leading integrated logistics company that simplifies shipping and logistics through digital solutions. The company manages shipments and offers services ranging from pricing and booking to document submission and cargo tracking. Maersk operates a global and flexible ocean network, known for its commitment to reliability and extensive reach across various industries, including FMCG, retail, automotive, and pharmaceuticals. Client Program Manager 🔥 1 minute ago 🏖️ New Jersey – Remote 💵 $115k - $133k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Collaborate with sales and account teams to build joint account strategies, roadmaps, and growth initiatives
Lead global and regional operational client teams (Customer Experience, Delivery, and other business units) to ensure consistent service execution
Manage key customer stakeholder relationships and internal stakeholder engagement plans
Drive customer satisfaction through KPIs, Net Promoter Score (NPS), and Voice of the Customer programs
Identify and convert Value Creation ideas into initiatives that benefit both customer and company
Ensure customer KPIs are aligned with expectations and Service Level Agreements
Manage escalations and hold teams accountable to mitigate risks to business retention
Oversee operational deliverables such as Monthly and Quarterly Business Reviews
Conduct meetings on performance, strategy, projects, and growth plans
Update and maintain Standard Operating Procedures
Support capability building, knowledge sharing, and lead initiatives within Customer Program Management. 🎯 Requirements
Requires a Bachelor’s degree or foreign equivalent in Business Administration or a related field
Five years (60 months) of experience in the job offered or in any position in which the required experience was gained
Five (5) years of work experience with operational management using business improvement and lean tools including RACI matrix, 5Whys, Fishbone Diagram, Failure Mode and Effects Analysis, Value Stream Mapping, Visual Kanban board, data analytics, and automation on invoice repetitive checks
Risk management including identifying risk of potential business loss, transportation delays, regulatory changes, and IT and Cyber incidents
Conducting cross-team collaboration with logistics, IT, global operations, and finance teams for shipment routing and rerouting, ERP system integration, ensuring compliance documentation is maintained, and invoice monitoring and optimization
Using Power BI and Excel to create KPI dashboards to support business reviews, for customer SLAs tracking, revenue flow optimization, and monitor on-time delivery with root-cause analysis of issues
Using Scenario modeling to quantify financial impact of shipping delays and proposing contingency plans and escalation processes. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Program Manager, M&A Operations 🔥 1 hour ago Autodesk 10,000+ employees 📱 Media Website LinkedIn All Job Openings Program Manager in Autodesk's Emerging Business Operations team. Managing cross-functional integration programs for newly acquired businesses with a focus on operational readiness. 🇺🇸 United States – Remote 💵 $78k - $140.4k / year ⏰ Full Time 🟠 Senior 📋 Program Manager Senior Manager, OSC Business – Program Management 🔥 1 hour ago RTX 10,000+ employees 🚀 Aerospace Website LinkedIn All Job Openings Senior Manager overseeing OSC standards and connected factory initiatives at RTX. Requires strong leadership in operations and process improvement. 🇺🇸 United States – Remote 💵 $132.4k - $251.6k / year ⏰ Full Time 🟠 Senior 📋 Program Manager Program Manager – Train AI Data Services 🔥 2 hours ago RWS Group 5001 - 10000 Website LinkedIn All Job Openings Program Manager leading delivery for AI data services programs supporting tech clients. Overseeing complex workstreams and managing project teams for successful implementation and client satisfaction. 🇺🇸 United States – Remote 💵 $120k - $140k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager Channel Program Manager 🔥 2 hours ago Quest Software 1001 - 5000 🔒 Cybersecurity ☁️ SaaS Website LinkedIn All Job Openings Channel Program Manager role at tech firm to improve partner ecosystems and streamline operations. Collaborate with cross-functional teams to enhance program structure and reporting. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager 🦅 H1B Visa Sponsor Program Manager 🔥 2 hours ago Invoca 201 - 500 🤖 Artificial Intelligence 🤝 B2B 📡 Telecommunications Website LinkedIn All Job Openings Program Manager managing program delivery and AI operationalization for Invoca's engineering and product teams. Leading documentation migrations and embedding in teams for optimal performance. 🇺🇸 United States – Remote 💵 $94k - $114k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 📋 Program Manager 🦅 H1B Visa Sponsor View More Program Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

operational managementbusiness improvement toolslean toolsdata analyticsautomationKPI dashboardsscenario modelingrisk managementValue Stream Mapping5Whys

Soft Skills

collaborationstakeholder managementcustomer satisfactionleadershipcommunicationproblem-solvingaccountabilitystrategic planningknowledge sharingcapability building

Certifications

Bachelor’s degree in Business Administration