Customer Experience Consultant

A.P. Moller - Maersk

Customer Experience Consultant at Maersk managing logistics shipment processes end-to-end. Collaborating with stakeholders and providing value-adding business solutions in a customer-centric environment.

Posted 6/9/2026full-timeLisbon • 🇵🇹 PortugalMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and monitor the end‑to‑end shipment process
Coordinate with various stakeholders involved in shipment handling
Orchestrate the overall flow of shipments to ensure seamless execution
Provide value‑adding business solutions through strong process understanding
Resolve customer and stakeholder queries promptly and professionally
Maintain a customer‑centric approach, preventing errors and ensuring continuous improvement
Prepare and submit documentation accurately and on time
Support cross‑sell and up‑sell initiatives and contribute to customer retention
Adhere to SOPs and IOPs during daily operations
Identify process deviations and proactively communicate them
Respond to inquiries promptly and escalate issues when required
Maintain effective communication, including participation in client calls
Record and report performance insights to support service improvements
Collaborate with KCMs and the Commercial team to strengthen customer relationships
Comply with customer‑specific SOPs and monitor related KPIs
Execute reports and tasks assigned by the Team Leader/Manager

Requirements

What you’ll need

Experience in Logistics or related fields
Fluent Portuguese and English, Spanish a plus!
Excellent communication and stakeholder management skills
Strong customer‑centric mindset and passion for service excellence
Results‑driven attitude with strong organizational skills
Ability to work effectively under pressure
Team‑oriented mindset and collaborative spirit
Solid understanding of operational processes
Sense of urgency and persistence in driving issues to closure
Positive, proactive, and solution‑oriented attitude

Benefits

Comp & perks

Competitive benefits
Cutting‑edge development programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

logisticsshipment process managementdocumentation preparationperformance reportingSOP adherenceIOP adherenceprocess improvementstakeholder managementcustomer retention strategies

Soft Skills

communication skillscustomer-centric mindsetorganizational skillsteam collaborationresults-driven attitudeability to work under pressureproactive attitudesolution-oriented mindsetsense of urgencypersistence