Customer Experience Agent

A.P. Moller - Maersk

Customer Experience Agent responsible for end-to-end customer experience in shipping operations. Engaging with customers and facilitating timely issue resolution as part of Maersk's global shipping services.

Posted 5/25/2026full-timeBucharest • 🇷🇴 RomaniaJuniorWebsite

About the role

Key responsibilities & impact

Manage end-to-end shipment processes in compliance with company procedures
Own customer issues and facilitate their timely resolution
Execute independently with limited guidance
Capable of supervising others as relevant

Requirements

What you’ll need

University Degree
Fresh graduate or max. 1-2 years of experience
Experience in similar position in container shipping/logistics/supply chain an advantage
Good command of both written and spoken English
Good level of MS Office programmes
Customer centricity mindset and focus on details
Ability to work under pressure and meet deadlines
Excellent communication skills and proactive perspective
Collaborative approach, team player
Willingness to learn and develop

Benefits

Comp & perks

Exciting career opportunity in an international setting
Opportunity to create valuable relations with customers
Work with highly professional teams
Valued and recognized work environment
Commitment to diversity and inclusion

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer centricityattention to detailability to work under pressuremeet deadlinesexcellent communication skillsproactive perspectivecollaborative approachteam playerwillingness to learndevelopment

Certifications

University Degree