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About the role
Key responsibilities & impact- Manage and monitor the end-to-end shipment process
- Coordinate with various stakeholders involved in shipment handling
- Act as an orchestrator of the overall shipment flow
- Provide value to customers through effective and tailored business solutions
- Resolve queries from customers, shippers, sales teams, and other stakeholders in a timely manner
- Maintain a strong customer-centric approach and proactively prevent errors
- Ensure all documentation is prepared accurately and submitted on time
- Support customer retention and identify cross-sell/up-sell opportunities
- Adhere to Standard Operating Procedures (SOPs) and internal guidelines
- Respond to enquiries promptly and escalate when needed
- Collaborate with the Commercial team to strengthen customer relationships
- Monitor KPIs and ensure compliance with customer-specific requirements
- Execute reports and additional tasks as required
Requirements
What you’ll need- Fluency in English and Hungarian or Czech (depending on location)
- Experience in a customer-facing role, ideally in logistics or forwarding
- Good understanding of logistics products, processes, and terminology
- Proven ability to manage customer relationships and resolve issues effectively
- Strong communication, influencing, and problem-solving skills
- Ability to work in a matrix, multicultural environment
- Customer-focused mindset with attention to detail
- Self-motivated and performance-driven attitude
Benefits
Comp & perks- Exciting opportunity to connect with a global organization
- Chance to build strong relationships with customers
- Collaborate with highly professional and diverse teams
- Valued, recognized, and supported in development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
logisticsshipment process managementcustomer relationship managementdocumentation preparationKPI monitoringcross-sellup-sell
Soft Skills
communicationproblem-solvinginfluencingcustomer-centric approachattention to detailself-motivatedperformance-driven