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Customer Experience Consultant
A.P. Moller - Maersk. Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues .
About the role
Key responsibilities & impact- Deliver a positive customer experience by managing the full shipment lifecycle and resolving service issues
- Build and maintain strong relationships with customers and internal stakeholders, including offshore service teams
- Understand customer business drivers and tailor solutions to meet their needs
Requirements
What you’ll need- Have experience in export/import operations within the logistics industry
- Demonstrate a strong commercial mindset and experience in customer-facing roles
- Are proficient in MS Office, especially Outlook and Excel
- Speak and write Turkish and English fluently
Benefits
Comp & perks- An exciting opportunity in a fast-paced and internationally expanding logistics environment
- A collaborative team of engaged professionals with diverse backgrounds
- Flexibility to work from home several days per week
- A competitive compensation package including performance-based annual bonus
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
export operationsimport operationslogistics
Soft Skills
customer experiencerelationship managementproblem solvingcommunicationcommercial mindset