CHB Operation Manager
A.P. Moller - Maersk
full-time
Posted on:
Location Type: Office
Location: Ho Chi Minh City • Vietnam
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About the role
- Directing and coordinating the delivery of superior client service
- Execution of all customs house brokerage activities in Vietnam
- Ensure timely and accurate completion of all Import & Export declarations
- Ensure all Customer needs are met or exceeded within Compliance Controls
- Responsible for monitoring and load balancing CHB Operation team’s workload
- Be in charge of procurement of 3rd party Customs Broker
- Collate, analyze and present data reports to Management and stakeholders
- Ensure Operating Manuals are reviewed regularly
- Ensure Quality Assurance Procedures are up to date
- Identify waste in processes and drive improvements
- Maintain first-class business relationships with all customers and internal stakeholders
- Support all growth and participate in creating innovative solutions
- Conduct appraisal meetings and set objectives for the CHB Operation team
- Ensure regular coaching and development sessions with team members
Requirements
- At least 10 years of experience in CHB or Customs operations-related roles
- Strong knowledge of the Customs regulations, processes and systems in Vietnam
- Fluent in English and Vietnamese
- Strong collaborative mindset, creative problem-solving and analytical skills
- Strong leadership and team management skills
- Strong stakeholder management and communication skills
- Able to work well under high pressure and deadlines
- Understands the global supply chain and how CHB is an enabler
- Strong experience in working with and enabling teams across different locations
- Experience developing and delivering training materials for newcomers
Benefits
- opportunity to work for a large global organization
- exposure to excellent processes and systems
- challenging and rewarding career where everyone’s contribution is valued and rewarded
- nurturing management culture supporting ideas and providing necessary advice and training
- wide range of roles and very good career mobility program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customs house brokerageimport declarationsexport declarationsdata analysisquality assurance proceduresprocurementtraining material developmentprocess improvementcompliance controlscustoms regulations
Soft Skills
client servicecollaborative mindsetcreative problem-solvinganalytical skillsleadershipteam managementstakeholder managementcommunication skillsability to work under pressurecoaching