CHB Operation Manager

A.P. Moller - Maersk

. Directing and coordinating the delivery of superior client service .

Posted 3/30/2026full-timeHo Chi Minh City • 🇻🇳 VietnamSeniorLeadWebsite

About the role

Key responsibilities & impact

Directing and coordinating the delivery of superior client service
Execution of all customs house brokerage activities in Vietnam
Ensure timely and accurate completion of all Import & Export declarations
Ensure all Customer needs are met or exceeded within Compliance Controls
Responsible for monitoring and load balancing CHB Operation team’s workload
Be in charge of procurement of 3rd party Customs Broker
Collate, analyze and present data reports to Management and stakeholders
Ensure Operating Manuals are reviewed regularly
Ensure Quality Assurance Procedures are up to date
Identify waste in processes and drive improvements
Maintain first-class business relationships with all customers and internal stakeholders
Support all growth and participate in creating innovative solutions
Conduct appraisal meetings and set objectives for the CHB Operation team
Ensure regular coaching and development sessions with team members

Requirements

What you’ll need

At least 10 years of experience in CHB or Customs operations-related roles
Strong knowledge of the Customs regulations, processes and systems in Vietnam
Fluent in English and Vietnamese
Strong collaborative mindset, creative problem-solving and analytical skills
Strong leadership and team management skills
Strong stakeholder management and communication skills
Able to work well under high pressure and deadlines
Understands the global supply chain and how CHB is an enabler
Strong experience in working with and enabling teams across different locations
Experience developing and delivering training materials for newcomers

Benefits

Comp & perks

opportunity to work for a large global organization
exposure to excellent processes and systems
challenging and rewarding career where everyone’s contribution is valued and rewarded
nurturing management culture supporting ideas and providing necessary advice and training
wide range of roles and very good career mobility program

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customs house brokerageimport declarationsexport declarationsdata analysisquality assurance proceduresprocurementtraining material developmentprocess improvementcompliance controlscustoms regulations

Soft Skills

client servicecollaborative mindsetcreative problem-solvinganalytical skillsleadershipteam managementstakeholder managementcommunication skillsability to work under pressurecoaching