Customer Experience Agent, Consultant
A.P. Moller - Maersk
full-time
Posted on:
Location Type: Hybrid
Location: Felixstowe • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
- Liaise with other key parties including third party suppliers and other Maersk offices around the world
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
- Produce internal and external reports and statistics as required including client KPI reporting
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement
- Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
- Attend client/other meetings as required
- Participate in Supply Chain Management project teams
- Work on other ad hoc tasks and projects as requested.
Requirements
- Passion for customer satisfaction and service excellence
- Previous experience in Logistics (a plus)
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
- Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
- Expertise with Microsoft applications: Word, Excel, Outlook
- Good telephone manner and strong Customer Service mind set and approach
- Outstanding attention to detail.
Benefits
- 25 days annual leave with the option to buy or sell 5 days.
- Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home)
- Annual bonus and pension scheme
- Family-friendly benefits and retailer discounts through our benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Logisticsanalytical skillsproblem solvingKPI reportingsupply chain optimization
Soft skills
customer satisfactionservice excellenceattention to detailability to meet deadlinesadaptabilitycommunication skills