Operational & Administrative Excellence across NEC region; ensure accurate documentation and adherence to statutory and internal compliance; provide structured support for general administrative activities, enhancing consistency and visibility at a regional level.
Data Integrity & Reporting Build and maintain dashboards and Management Information System (MIS) reports to support performance tracking and decision-making. Ensure data quality and consistency, proactively flagging deviations. Support the release of key reporting decks (e.g., Capacity Insights) to senior leadership. Contribute to robust data governance practices across BSS NEC. Documentation & SOP Harmonization Lead the development, maintenance, and alignment of Standard Operating Procedures (SOPs) across the NEC region. Coordinate with country-level stakeholders to ensure consistency, adoption, and alignment across brands and geographies. Knowledge Management & Internal Communication Establish and maintain a centralized, structured repository for all contracts, SOPs, and key BSS documentation. Act as the communication owner for the BSS NEC function, ensuring timely updates of the SharePoint site and related platforms. Project & Vendor Management Participate in BSS-related projects such as office openings/closures, relocations, vendor transitions, and footprint optimization. Contribute to pilots, root cause analyses, and continuous improvement initiatives. Oversee vendor contract lifecycle, ensuring visibility of expiration dates and notice periods. Ensure SLAs and KPIs are clearly defined, tracked, and embedded into all vendor contracts.
Requirements
Data analysis and reporting (Excel, Power BI preferred)
SOP writing and process documentation
Vendor contract administration and tracking
Document and repository management
Strong written and spoken English (B2–C1)
Strong attention to detail and structured thinking
Stakeholder engagement and relationship-building across functions and countries
Proactive ownership and problem-solving mindset
Adaptability in a fast-paced, evolving environment
Collaboration and team orientation
Microsoft Excel (advanced)
Power BI (preferred)
SharePoint (strong user)
PowerPoint
OneNote
Outlook and MS Teams
Power Automate (a plus)
Contract/Vendor Management tools (as applicable)
Cross-cultural communication, given the multi-country scope
Governance and internal controls awareness
Discretion and confidentiality handling sensitive documentation