Support Engineer

• Operational & Administrative Excellence across NEC region; ensure accurate documentation and adherence to statutory and internal compliance; provide structured support for general administrative activities, enhancing consistency and visibility at a regional level.
• Data Integrity & Reporting Build and maintain dashboards and Management Information System (MIS) reports to support performance tracking and decision-making. Ensure data quality and consistency, proactively flagging deviations. Support the release of key reporting decks (e.g., Capacity Insights) to senior leadership. Contribute to robust data governance practices across BSS NEC. Documentation & SOP Harmonization Lead the development, maintenance, and alignment of Standard Operating Procedures (SOPs) across the NEC region. Coordinate with country-level stakeholders to ensure consistency, adoption, and alignment across brands and geographies. Knowledge Management & Internal Communication Establish and maintain a centralized, structured repository for all contracts, SOPs, and key BSS documentation. Act as the communication owner for the BSS NEC function, ensuring timely updates of the SharePoint site and related platforms. Project & Vendor Management Participate in BSS-related projects such as office openings/closures, relocations, vendor transitions, and footprint optimization. Contribute to pilots, root cause analyses, and continuous improvement initiatives. Oversee vendor contract lifecycle, ensuring visibility of expiration dates and notice periods. Ensure SLAs and KPIs are clearly defined, tracked, and embedded into all vendor contracts.

Business Support Analyst

Technical Support Engineer

Technical Support Engineer – 6pm - 2am

Senior Cloud Support Engineer

Technical Support Manager

IT Support Engineer, 2nd Line