Program Manager

• Partner with Client Leadership, Commercial, and Product teams to drive strategic growth plans and manage client needs and expectations.
• Serve as the main point of contact for client initiatives, implementations, and strategic reviews.
• Build strong customer relationships to achieve financial goals and long-term partnership growth.
• Establish, monitor, and improve KPIs for customer satisfaction (NPS, VOC) and operational performance.
• Consolidate and report global performance data, customer insights, and key updates through monthly Executive Summaries and Quarterly Business Reviews.
• Track and communicate client requirements, expectations, and trends across teams.
• Own and manage all customer and internal projects, ensuring appropriate resourcing, timelines, and delivery quality.
• Review and optimize global operational processes for efficiency and service quality.
• Drive value creation through productivity and cost-reduction initiatives within both Maersk and the customer’s supply chain.
• Lead, coach, and develop global operational teams; manage objectives, performance, and recognition.

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