Senior Quality Program Manager
Hewlett Packard Enterprise
Client Program Director
A.P. Moller - Maersk
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • 🇺🇸 United States
Visit company websiteSalary
💰 $130,000 - $160,000 per year
Job Level
Lead
Tech Stack
PMP
About the role
- Partner with Client Leadership, Commercial, and Product teams to drive strategic growth plans and manage client needs and expectations.
- Serve as the main point of contact for client initiatives, implementations, and strategic reviews.
- Build strong customer relationships to achieve financial goals and long-term partnership growth.
- Establish, monitor, and improve KPIs for customer satisfaction (NPS, VOC) and operational performance.
- Consolidate and report global performance data, customer insights, and key updates through monthly Executive Summaries and Quarterly Business Reviews.
- Track and communicate client requirements, expectations, and trends across teams.
- Own and manage all customer and internal projects, ensuring appropriate resourcing, timelines, and delivery quality.
- Review and optimize global operational processes for efficiency and service quality.
- Drive value creation through productivity and cost-reduction initiatives within both Maersk and the customer’s supply chain.
- Lead, coach, and develop global operational teams; manage objectives, performance, and recognition.
Requirements
- Bachelor Science degree preferably in Business/Supply Chain
- 3+ years relevant experience with a proven track record in operational management
- Understanding and passion for driving Operational Excellence and Value Creation in the business
- Excellent ability to build relationship with customer and internal stakeholder
- Ability to work in a matrix organization and drive outcomes with influence decision makers
- Proven and sustained track record of delivery, with focus on driving results through others
- Experience of working with wide variety of complex operational and commercial challenges
- Exposure and understanding of Business Improvement / Lean tools
- Excellent communication and influence skills
- Ability to interface with regional and globally management teams
- Being a team member supporting the global/regional/country teams proactively
- Ability to build strong effective networks
- Knowledge of risk management with the ability to identify activities
- Preferred PMP
- CSCP
- Six Sigma
Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- And more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational managementoperational excellencevalue creationbusiness improvementLean toolsrisk management
Soft skills
relationship buildinginfluencecommunicationteam collaborationcoachingperformance management
Certifications
Bachelor Science degreePMPCSCPSix Sigma
