Client Experience Coordinator

A.K.A. New Media Inc

Client Experience Coordinator providing technical support and training for charitable clients using the raisin fundraising platform. Assisting in marketing, business development, and product development efforts.

Posted 6/25/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$44,000 - CA$50,000 per yearWebsite

About the role

Key responsibilities & impact

Provide ongoing account and product support for multiple charitable clients using the raisin® online fundraising system
Train clients on all aspects of the raisin® product (web-based and in-person)
Ensure that CRM tool is kept up to date with all account activities, opportunities and contact details
Ensure that support time is accurately tracked and billed
Support marketing initiatives (online and print)
Provide ongoing business development support as directed
Assist in identifying features for future product development as directed

Requirements

What you’ll need

1-2+ years professional account support
Post-secondary degree or diploma (preferably communications, fundraising, marketing or technology)
Key values of honesty, integrity, professionalism and passion for customer service and technology
Experience supporting or using digital technologies and web-based software
Excellent written and verbal communication skills
Able to communicate technical concepts to a non-technical audience
An understanding of and passion for charities and fundraising
Experience in a Digital or Marketing Agency environment (Nice to Haves)
An interest in or passion for Not-For-Profits and volunteering (Nice to Haves)
Bilingual (English/French) (Nice to Haves)
Most importantly, you must be positive, highly organized, and enjoy challenges
Not-for-profit & fundraising experience (Nice to Haves)
Web development & software development, HTML & CSS (Nice to Haves)
Customer service (Nice to Haves)
CRM systems (HubSpot & Salesforce) (Nice to Haves)
Project management (Nice to Haves)
Sales experience, including prospecting and cold-calling (Nice to Haves)

Benefits

Comp & perks

Competitive salary
Comprehensive health and benefits package
Team building and social events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account supportdigital technologiesweb-based softwareHTMLCSScustomer serviceproject managementsales experienceprospectingcold-calling

Soft Skills

communication skillsability to communicate technical conceptsorganizational skillspositive attitudepassion for customer serviceintegrityprofessionalismhonestyability to handle challengespassion for technology

Certifications

post-secondary degreediploma