Digital Services Administrator

A+ Federal Credit Union

Digital Services Administrator at A+FCU supporting members with account inquiries and compliance standards. Collaborating with internal departments for efficient eService responses and processes.

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $21 per hourWebsite

About the role

Key responsibilities & impact

Respond to secure messages submitted by members through an online portal in a professional and courteous manner.
Review and process all Risk Fraud Analytics Suspects (RFA).
Answer all incoming calls from the contact center, branches, and other departments related to eService situations.
Review checks submitted through ATM and mobile deposits to determine check negotiability.
Assist business members with cash management set up and processes including ACH and wire transfers.
Maintain bill pay database for all memberships.
Assist with monthly reporting and analytics.

Requirements

What you’ll need

High school diploma or G.E.D equivalent required.
One year financial institution experience required.
One year direct customer service or eService experience highly preferred.
Ability to communicate effectively and frequently verbally and in writing to members and employees using a variety of platforms.
Ability to handle sensitive information with discretion, professionalism, and sound judgment.
Excellent organizational skills, including the ability to manage competing priorities and track deadlines.
Intermediate-level knowledge in Microsoft Office applications.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Risk Fraud Analyticscash managementACHwire transfersmonthly reportinganalytics

Soft Skills

communicationdiscretionprofessionalismsound judgmentorganizational skillsability to manage competing prioritiesability to track deadlines

Certifications

high school diplomaG.E.D