Operate, maintain, and balance a cash drawer (as needed).
Sell special service items such as money orders, official checks, and gift cards.
Perform cash advances and process collection items.
Provide members with access to safe deposit box (where applicable).
Maintain working knowledge of all products and services.
Assist members with opening/closing basic types of accounts, including new memberships, checking, share certificates, and other accounts as assigned.
Update account information such as changing account ownership/signers, beneficiaries, and changes of address.
Assist members with loan applications through video lending.
Assist members (in person or by phone) with account and product inquiries, including questions about rates, products and services, requests for statements, etc.
Perform stop payments and process wire transfers.
Assist members with claims of fraudulent use of debit card.
Issue, re-issue, and block debit cards.
Be knowledgeable of and utilize credit union policies, Federal regulations and procedures.
Perform opening/closing procedures for debit card instant issue machine.
Scan and image branch checks and documents.
Assist with daily balancing of coin machine/prepare outgoing coin shipment.
Buy/sell cash to vault and assist with loading of cash dispense machines (CDMs), cash recycler machines (CRMs), and ATMs (where applicable).
Perform and /or assist with vault responsibilities to include buy/sell cash to/from team members, load/balance ATM/CDM/CRM, prepare outgoing coin/cash shipments, and verify incoming cash shipments (as assigned).

Requirements

High school diploma or G.E.D. equivalent.
Minimum of six months work experience (sales, teller, and/or personal banker experience preferred).
Basic knowledge of math/computer skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

cash handlingaccount managementloan application processingwire transfer processingdebit card issuancefraud detectionmath skillscomputer skills

Certifications

high school diplomaG.E.D.