Chatbot Analyst – Sales

+A Educação

Analista de Chatbot leading the development of AI agents enhancing customer conversion. Join +A Educação, a leader in digital education solutions.

Posted 4/12/2026full-timePorto Alegre • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build, test and optimize prompts for AI agents with a focus on commercial performance (conversion, engagement and qualification);
Adapt language, flows and approach according to customer profile and funnel stage;
Monitor agent performance (volume, responses, conversion and bottlenecks);
Identify journey failures and propose continuous improvements;
Serve as a bridge between the sales team and technical areas (IT/product);
Translate business needs into technical adjustments for the agent;
Define and track funnel metrics (MQL → SAL → SQL → Sale);
Create dashboards and reports for performance analysis;
Propose improvements to the lead experience and the agent-led journey;
Run tests and experiments (A/B, variations in approach, etc.).

Requirements

What you’ll need

Experience with commercial processes (B2C or inside sales);
Hands-on experience with sales funnels and conversion metrics;
Experience with data analysis (Excel, Google Sheets or BI tools);
Ability to structure flows and customer journeys;
Strong communication skills for interacting with technical teams.
Preferred / Nice to have:
Experience with generative AI and prompt engineering;
Knowledge of automation tools (chatbots, CRM, WhatsApp, etc.);
Familiarity with conversational UX;
Experience with A/B testing and performance optimization;
Familiarity with integrations or system logic.

Benefits

Comp & perks

Meal allowance, food voucher and transportation voucher;
Medical and dental coverage with 100% of the monthly premium paid by the company;
Childcare assistance for mothers;
Wellhub (Gympass): access to more than 250 activities across over 50,000 gyms;
Profit Sharing Program (PPR) aligned with achievement of targets and objectives;
A day off during your birthday month to celebrate with loved ones;
Education assistance for undergraduate, graduate and language courses, plus discounts at partner institutions.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data analysissales funnelsconversion metricsA/B testingprompt engineeringperformance optimizationcustomer journey structuringdashboard creationreporting

Soft Skills

strong communication skillscollaborationproblem-solving