+A Educação

Customer Success Analyst – CRM & Automation

+A Educação

full-time

Posted on:

Location Type: Remote

Location: Brasil

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About the role

  • Build and optimize automations by mapping customer journeys, configuring triggers, decision trees, dynamic lists, and continuous flows within CRM tools;
  • Execute multichannel campaigns, operating automated flows via WhatsApp, email, and SMS; create conversion-focused copy and run A/B tests;
  • Analyze the funnel by monitoring engagement and retention metrics, identifying bottlenecks, and fixing breaks in the flows.

Requirements

  • Hands-on experience operating and building flows in Marketing Automation/CRM tools;
  • Data-oriented mindset, with a basic understanding of flows and integrations via API/Webhook preferred;
  • Intermediate Excel skills for data preprocessing;
  • Practical knowledge of funnel metrics and basic copywriting focused on engagement;
  • Differentiators: experience in CS Ops, Marketing Ops, working in the education market (EdTech), or direct experience with retention strategies.
  • Soft Skills:
  • Logical reasoning and systems thinking to design complex logic without creating conflicts between different automations;
  • Analytical mindset and proactivity to analyze campaign data, anticipate operational problems, and propose improvements autonomously;
  • Attention to detail, with precision in configuring rules and system parameters.
Benefits
  • Meal and food vouchers, and transportation voucher;
  • Medical and dental insurance with 100% of premiums covered by the company;
  • Childcare assistance for mothers;
  • Wellhub (Gympass): access to over 250 modalities across more than 50,000 gyms;
  • Performance-based bonus program (PPR) aligned with target achievement;
  • Birthday day off in your birthday month to celebrate with loved ones;
  • Education assistance for undergraduate, graduate, and language courses, plus discounts at partner institutions.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
marketing automationCRM toolsA/B testingdata preprocessingfunnel metricscopywritingAPIWebhookExcelretention strategies
Soft Skills
logical reasoningsystems thinkinganalytical mindsetproactivityattention to detail